Refund policy

Refund & Returns Policy

This policy forms part of our Terms of Service.

Warranty

MagTag® Global Micro Tracker is covered by a 5-year warranty against manufacturing defects.
All other MagTag® products are covered by a 1-year warranty.

If you believe your item is defective, contact us so we can troubleshoot and provide return instructions if required.
In some cases, we may request the item be returned for inspection.

If the returned item is found not to be defective, the customer may be responsible for the return shipping cost.

Returns (30-Day Return Window)

We accept returns within 30 days of the date your order was delivered.

To qualify for a return, the item must be:

unused,
in its original condition, and
returned with all original packaging.

To request a return, contact us with your order number. We will provide the correct return address and instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds are issued to the original method of payment.
Banks typically take 5–10 business days to process the credit.

Shipping charges are non-refundable.
If your order qualified for free shipping, the actual shipping cost may be deducted from the refund.

Exchanges

If an item is defective or damaged under normal use, we will replace it with the same product.
Contact us with your order number and details to begin the exchange process.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.

We strongly recommend using a tracked shipping service.
We cannot guarantee receipt of returned items without tracking.